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To question and empathize, offer another point of view, has far-ranging impact . . . it’s important for us to continue to write.

– Jimin Han

In our conversations with writers and journalists, many individuals expressed a desire to see not just technology companies take online harassment more seriously, but also their friends, family members, employers, and colleagues. Targeted writers and journalists also continuously expressed exasperation and bewilderment over what causes certain individuals to harass others online. They wanted to know the answer to one simple question: Why?

Taking these desires and others into consideration, we’ve crafted the below resources intended to help guide targets of online harassment, their allies, and their employers toward a better understanding of online hate and the strategies that exist to help support the people targeted by it, so that they can continue to write and express themselves.

Defining “Online Harassment”
A glossary of terms featuring tips for addressing specific forms of online harassment

Making Sense of Online Hate and Harassment
Understanding some of the factors driving online hate and harassment

Miscellaneous Tips and Ideas
A compilation of unconventional strategies for addressing online harassment

Best Practices for Allies and Witnesses
Lend your support to targets of online harassment

Best Practices for Employers of Writers and Journalists
Crucial steps​ for supporting your hired writers and journalists—including your freelancers

Guidelines for Safely Confronting Your Online Harasser
Tips for safely standing up for yourself and reclaiming your online narrative

Guidelines for Talking to Friends and Loved Ones
Advice for explaining online harassment to the uninitiated

Guidelines for Talking to Employers and Professional Contacts
How to navigate cyber abuse with your employer and colleagues